Who we are

Digital Hub is a company registered in Albania specializing in digital transformation solutions. As the Data Controller, we determine the purposes and means of processing your personal data.

Phone: +383 44 699 511 / +355 67 2052 966

Company Name: Digital Hub

Address: Him Kolli Street, 34, Tirana, Albania

Email: info@digitalhub.al

What Data We Collect

We may collect and process the following types of personal data:

1. Personal Identification Information
   • Name, email address, phone number, job title, and company name.
2. Technical Information
   • IP address, browser type, and device information collected via cookies and similar technologies.
3. Usage Data
   • Information about how you interact with our website and services.
4. Transactional Information
   • Payment details for invoicing purposes (if applicable).
5. Communications
   • Emails, messages, or inquiries sent to us.

We do not collect sensitive personal data unless explicitly required by law or necessary for a specific service.

How We Use Your Data

Your personal data is used for the following purposes:

1. Providing Services: To deliver digital solutions tailored to your needs.
2. Communication: To respond to inquiries, schedule consultations, and send updates.
3. Marketing and Analytics: To improve our services, send promotional offers, and understand user behavior.
4. Legal Compliance: To fulfill legal obligations or respond to lawful requests by public authorities.

We will not use your personal data for purposes other than those explicitly stated unless required by law or with your prior consent.

Legal Basis for Processing

Under GDPR, we rely on the following legal grounds for processing your data:

Legitimate Interest: For improving our services, ensuring security, or other business needs that do not override your privacy rights.

Consent: When you provide explicit consent (e.g., subscribing to a newsletter).

Contractual Necessity: To fulfill our contractual obligations to you.

Legal Obligation: To comply with applicable laws and regulations.

How We Share Your Data

We do not sell or rent your personal data. However, we may share it with:

1. Service Providers: Third-party vendors who assist us in delivering our services, such as hosting, analytics, or marketing platforms.
2. Legal Authorities: When required by law, regulation, or court order.
3. Business Transfers: In the event of a merger, acquisition, or sale of assets, your data may be transferred to the new entity.

All third parties with whom we share data are bound by strict confidentiality agreements and GDPR compliance obligations.

Data Retention

We retain your personal data only for as long as necessary to fulfill the purposes outlined in this Privacy Policy, or as required by law. When data is no longer needed, we securely delete or anonymize it.

Your Rights Under GDPR

As an individual within the European Union, you have the following rights regarding your personal data:

1. Right to Access: Request a copy of the data we hold about you.
2. Right to Rectification: Correct inaccurate or incomplete data.
3. Right to Erasure: Request the deletion of your data (“Right to be Forgotten”).
4. Right to Restrict Processing: Limit how we use your data.
5. Right to Data Portability: Obtain your data in a structured, commonly used format.
6. Right to Object: Object to processing based on legitimate interests or direct marketing.
7. Right to Withdraw Consent: Revoke consent at any time.
8. Right to Lodge a Complaint: File a complaint with your local Data Protection Authority (DPA).

To exercise these rights, contact us at info@digitalhub.al.

Cookies and Tracking Technologies

Our website uses cookies to enhance user experience, analyze traffic, and serve personalized content. By using our website, you consent to the use of cookies in accordance with our Cookie Policy.

Types of Cookies We Use:

• Essential Cookies: Necessary for website functionality.
• Performance Cookies: Track usage for analytics.
• Targeting Cookies: Serve relevant advertisements.

You can manage cookie preferences through your browser settings.

Data Security

We implement robust security measures to protect your personal data from unauthorized access, alteration, or disclosure. These measures include:

• Data encryption during transmission (SSL/TLS).
• Regular security audits and updates.
• Limited access to personal data based on role and necessity.

While we take all reasonable precautions, no method of data transmission is 100% secure.

Children’s Privacy

Our services are not directed at individuals under the age of 16, and we do not knowingly collect personal data from children without parental consent.

Updates to this Policy

We may update this Privacy Policy periodically to reflect changes in our practices, legal requirements, or industry standards. The revised policy will be posted on this page with the updated effective date.

Contact Us

If you have any questions or concerns about this Privacy Policy or how we handle your personal data, please contact us:

• Email: info@digitalhub.al
• Phone: +383 44 699 511 / +355 67 2052 966
• Address: Him Kolli Street, 34, Tirana, Albania